NEWS & PRESS
Personalized Experiences Elevate the Stay
When it comes to hotel stays, everyone wants to feel special and not just another guest. Some of the most memorable stays for guests that keep them coming back are when they feel special through personalization, such as the hotel having their favorite snacks and drinks ready for them.
Enthuse CEO, Kim Lawton, was recently interviewed for Hotel Business and discusses the importance of personal connections and three key phases to personalizing a guest’s experience:
- Gathering info before they arrive
- Through Post-stay surveys
- Via technology and AI
Interested in learning more?