The Power of Consistency in Guest Satisfaction

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media.

Modern Restaurant Management (MRM) magazine recently connected with Kim Lawton,  founder and CEO of Enthuse, to discuss social media accountability, safeguarding a brand, best practices, and more.

Interested in learning more? Check out her article here.

At Enthuse, we help you navigate the industry’s complexities and develop go-to-market strategies that teach the hospitality world to love your brand. Are you ready to make your mark in the hospitality industry? Contact Enthuse today to see how we can educate the hospitality world, find the right brand collaborations, and create extraordinary guest experiences together.